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FAQs + Shop Policies

Welcome to Mitzi Loves Dottie, a small business that's run by me, Tori. I take preloved clothing and textiles, vintage and donated yardage, and recreate them into bonnets, giving them a whole new life. Bonnet collections are available once a month, usually on the Sunday nearest the 20th, and are listed here on the website. Collection bonnets are made to order and come with a three week turnaround time. In addition to collection bonnets, I also offer custom and surprise bonnets which you can learn more about here. A couple times a month, I release bonnets in a special collection. These are bonnets that I design for the fun of it and can only be accessed via my Instagram stories. 

Returns

If you have an issue with the quality of the bonnet, email right away. Make sure to include your name, order number, the fault or issue with the bonnet, and photos to demonstrate the problem. Bonnets sent as returns must be sent within the original packaging and include any branding materials. Returns are accepted within 14 days from when you received the order.

You are responsible for ensuring your return makes it to me so I always encourage tracked postage. I am not responsible for lost or damaged returns. Your order will only be replaced/refunded if the order is in sellable condition.

Refunds

Refunds will only be given in extreme situations and on a case-by-case bases.

Custom and surprise bonnets are ineligible for refunds and returns. For more information on custom and heirloom bonnets click here.

Cancellations

You may request a cancellation within 24 hours of ordering. Beyond this time, cancellations are not possible. Please provide your order number in your email subject line and explain your reason for cancelling. Provided your order has not already been processed, cancellations will always be granted.

Shipping

All UK orders will be posted 24 hours tracked except during the months of October - January which I will then switch to 48 hours tracked to account for delayed postage. No point in paying for next day delivery when we know there will be delays.

Once I have dispatched your order, you will receive an email containing your unique tracking number. If you have questions concerning your order, email with your name and order number. Please do not message via Instagram with important questions, they are not daily monitored. 

Turnaround Time

Turnaround time for collection bonnets is three weeks unless otherwise stated. Custom and surprise order bonnets have a four week turnaround. Please order accordingly.

Lost or Stolen Parcels

I am not responsible for lost or stolen packages. Please ensure your mailing address is correct prior to placing. If your parcel is sent back due to an address error or post office error I am not responsible for getting your parcel back to you. I will notify you that it has come back and you're welcome to pay again to have it posted. If you are not willing to pay for it to be posted again I am happy to refund your order minus posting fees.

If you have any other questions not addressed here, please email or message me via Instagram.